Refund policy

Portal is free on your own Wi‑Fi, and paid plans come with a free trial, so you can check that Portal works for you before paying anything.

If you're not happy with a paid plan, ask for a refund within 14 days of your first payment, or of a yearly renewal, and you'll get your money back in full — no questions asked. Monthly renewals after the first payment aren't refunded, but you can cancel at any time and keep your plan until the end of the period you paid for.

Write to adaylraseni@gmail.com with the email you used to pay, or reply to your Lemon Squeezy receipt. Refunds are made by Lemon Squeezy, our payment provider, to the original payment method, usually within 5–10 business days.

If Portal doesn't work as described, or you were charged by mistake, write to us and we'll put it right, even after 14 days.